Shipping policy

LA MER CRÈME — SHIPPING POLICY

Last updated: September 17, 2026

Thank you for shopping at La Mer Crème. This Shipping Policy explains our shipping destinations, delivery charges, order processing, tracking and procedures for delivery-related concerns.

This policy applies to purchases placed directly through lamercreme.com. Please read it together with our Return & Refund Policy and Terms & Conditions.

1. SHIPPING DESTINATIONS

We currently offer shipping to supported addresses within the United States.

Delivery availability depends on the address provided and the services available for your order. Please enter your complete delivery address at checkout to confirm availability.

International delivery outside the United States is not currently offered through our standard checkout.

For questions about delivery to a particular address, contact help.lamercreme@gmail.com before placing your order.

2. FREE STANDARD SHIPPING

We offer free standard shipping to supported delivery addresses within the United States, with no minimum purchase amount required.

The standard outbound shipping charge is $0.00. Please review your order summary before completing payment.

Free standard shipping covers sending your purchase to your delivery address. It does not include a prepaid return shipping label for a change-of-mind return.

For eligible change-of-mind returns, customers must purchase their own return shipping label and pay the return postage, as explained in our Return & Refund Policy.

Any additional delivery service offered separately will have its charges and conditions disclosed before you select it. Expedited or next-day delivery should not be assumed unless expressly offered for your order.

3. ORDER PROCESSING

Orders are normally processed and dispatched within 1–2 business days after we receive a complete order and successful payment authorization.

Business days exclude weekends and public holidays.

Processing time includes preparing and packing your order. It is separate from the time the carrier takes to transport and deliver your parcel.

If a different dispatch timeframe applies to a particular product, it will be communicated before purchase.

We may contact you if payment verification, an incomplete address or a product-availability issue affects your order. These checks do not remove our obligations to communicate delays and provide any cancellation or refund rights required by law.

4. DELIVERY TIMES

Total delivery time consists of order processing time plus carrier transit time.

Carrier transit time varies according to the delivery address and service used. Review any delivery estimate provided at checkout, in your order information or through the carrier's tracking service.

If you require delivery by a particular date, please contact us before ordering. Do not assume that an order will arrive by a specific date unless that commitment has been expressly confirmed.

Delivery estimates are not guaranteed dates unless a guaranteed service is expressly offered. However, an estimated timeframe does not remove any agreed delivery commitment or mandatory consumer rights.

Creating a shipping label does not, by itself, mean the carrier has received the parcel.

5. SHIPPING CONFIRMATION AND TRACKING

When your order is dispatched, we will send shipping confirmation to the email address provided at checkout, including tracking information where available.

You may also access shipment information through the order-status link in your confirmation email or our Track Order page:

https://lamercreme.com/pages/track-order

Tracking may not show movement immediately after a label is created. Updates depend on the carrier receiving and scanning the parcel.

Please check your spam or junk folder if you cannot find your shipping confirmation. Contact us with your order number if tracking information is missing or appears incorrect.

Keep order-status links private because they may provide access to information about your purchase.

6. DELIVERY ADDRESS AND ORDER CHANGES

Customers are responsible for entering a complete and accurate delivery address, including the recipient's name, street address, apartment or unit number where applicable, city, state and ZIP code.

Please review your delivery details before placing your order.

If you notice an error, contact help.lamercreme@gmail.com as soon as possible. We will check whether a correction can be made.

Address changes, delivery redirection and cancellation requests cannot be guaranteed once an order has been dispatched.

Any additional charge for an agreed redirection or reshipment will be explained before it is incurred. No additional payment will be taken without authorization.

7. UNSUCCESSFUL DELIVERY AND RETURNED PARCELS

If the carrier cannot complete delivery, follow any instructions provided in the tracking information or delivery notice.

If a parcel is returned to us because of an incomplete address, unsuccessful delivery attempt, refusal or failure to collect, contact our support team so that we can review the circumstances.

We will explain the available options, which may include correcting the address, arranging reshipment or processing an applicable refund.

Where a reshipment charge is appropriate, it will be disclosed and agreed before the parcel is sent again.

A returned parcel does not automatically result in forfeiture of the purchase price. Any charges, deductions or refund decision must be consistent with the information disclosed before purchase and applicable law.

If the delivery problem resulted from our error, we will arrange an appropriate remedy without passing the cost of correcting our error to you.

8. SHIPPING DELAYS AND UNFULFILLED ORDERS

If we learn that we cannot ship your order within the stated shipping period, we will notify you before that period expires.

We will explain the delay, provide a revised shipment date where one can reasonably be given, and explain your option to agree to the delay or cancel the unshipped order for a prompt refund.

Where consent to a delay is required and is not obtained, we will cancel and refund the affected order as required by applicable law.

If we cannot fulfill an order, we will notify you and promptly refund the payment due for the unfulfilled purchase. Where nothing has been shipped, this includes all applicable amounts paid for that order.

Carrier disruptions can also affect delivery after dispatch. Contact us about a delayed shipment so that we can investigate and explain the next steps.

Neither a carrier investigation nor our voluntary return-processing period will be used to extend a mandatory refund deadline.

9. MISSING PARCELS OR TRACKING MARKED “DELIVERED”

If tracking shows delivery but you cannot locate your parcel, check the delivery address on your order and any safe place, mailbox, reception desk or household recipient that may have received it.

Please contact us promptly with your order number and tracking information. You may also contact the carrier for delivery details.

We will review the shipment information and investigate the circumstances with the carrier where appropriate.

A “delivered” tracking scan does not automatically resolve every delivery dispute or remove responsibilities that apply under law.

Please provide relevant information requested to help investigate. A request to report a problem promptly does not shorten your statutory rights.

10. DAMAGED, INCORRECT OR INCOMPLETE DELIVERIES

Inspect your order after delivery and contact us promptly if an item is damaged, missing, incorrect or appears to have arrived with a broken product seal.

Please include your order number, a description of the problem and photographs of the parcel, shipping label and affected product where available.

Keep the product and packaging while we review the issue. Do not send an item back until we have explained the appropriate return arrangements.

We will assess the issue and arrange the appropriate replacement, return or refund.

The unopened-product conditions for change-of-mind returns do not remove your rights concerning goods that arrive faulty, damaged, incorrect or not as described.

Where a return results from our error or a product fault, we will arrange or reimburse reasonable return shipping costs as appropriate and as required by law.

11. RETURN SHIPPING

For a voluntary change-of-mind return, you must contact us within the return-request period stated in our Return & Refund Policy.

The product must remain unused, unopened and in the same original condition in which it was delivered, with its original retail packaging and any factory or hygiene seals intact.

Opening the outer delivery carton to check the order is not the same as opening the product itself.

Customers must purchase their own return shipping label and pay return postage for change-of-mind returns. We do not provide prepaid labels for these returns.

Obtain the correct return destination from our support team before buying your label or posting the parcel. Do not assume that the original shipping address or our business correspondence address is the correct returns destination.

For voluntary returns, refund eligibility is assessed after we receive and inspect the returned item. Any mandatory consumer rights and legal refund deadlines remain unaffected.

Full return conditions are available at:

https://lamercreme.com/policies/refund-policy

12. CONTACT AND POLICY UPDATES

For shipping questions or help with an order, contact:

La Mer Crème Customer Support
Email: help.lamercreme@gmail.com
Phone: +1 (740) 527-6467
Website: https://lamercreme.com

Please include your order number and the email address used at checkout. Never send full payment-card numbers, security codes, passwords or sign-in verification codes.

Business contact information:
https://lamercreme.com/policies/contact-information

Changes to this policy apply prospectively and will not retrospectively reduce rights or delivery commitments relating to an existing purchase.

Nothing in this policy excludes or limits mandatory consumer rights.